Servicer guide

Mr. Cooper PMI removal requests should be explicit and signed

Mr. Cooper's public help center says mailed cancellation requests must include an explicit PMI cancellation request, loan number, date, and borrower signatures.

Request language

State that you are requesting PMI cancellation

Do not bury the ask. Mr. Cooper's public help content says a mailed request must include an explicit request to cancel PMI, the loan number, date, and signatures of all borrowers.

Checklist

What to prepare before sending the request

Use your mortgage statement and account portal to confirm the exact loan number, current balance, property address, and any current instructions for upload or mailing.

  • Explicit PMI cancellation request
  • Loan number
  • Date
  • Borrower and co-borrower signatures
  • Reason you believe the loan qualifies
  • Copies of any requested valuation support

Follow-up

Track the response and valuation step

If Mr. Cooper requires a valuation, ask who orders it, what it costs, how long it takes, and what LTV threshold applies to your request.

FAQ

Does Mr. Cooper need a written request?

Mr. Cooper's public help center says mailed cancellation requests must include an explicit request, loan number, date, and signatures.

Should I use the mailing address I found online?

Verify the current address or upload path in your Mr. Cooper account before sending. Servicer instructions can change.

Can CancelPMI write the request for me?

The current product helps screen eligibility and prepare the next step. Use the template and review flow to avoid sending a weak request.

Check your own PMI numbers before you call the servicer.

The fastest way to make the next step concrete is to run the calculator and see whether your LTV, loan type, and PMI amount point toward a cancellation review.

Start the free check

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