Servicer guide

Before you ask Chase to remove PMI, make sure the file is ready

Chase publishes PMI removal guidance, but your path can depend on investor rules, loan ownership, property type, payment history, and valuation requirements.

First check

Know whether you are asking for scheduled cancellation or early review

Chase's public guidance distinguishes automatic termination from situations where PMI removal can be requested. That distinction matters because the evidence required for an early request can be different from the scheduled automatic date.

File prep

Gather the details Chase is likely to need

Before contacting Chase, collect the current balance, original value, estimated current value, loan number, property address, occupancy, and recent payment history.

If the request relies on current value or property improvements, be ready for Chase to require its own valuation process rather than accepting an informal estimate.

  • Loan number and borrower names
  • Current principal balance
  • Monthly PMI amount
  • Reason you believe PMI should be reviewed
  • Proof or description of major improvements, if relevant

Avoid

Do not send a vague request

A short message that only says 'please remove PMI' can create back-and-forth. A stronger request states that you are requesting PMI cancellation, identifies the loan, and asks Chase to confirm any valuation or investor-specific requirements in writing.

FAQ

Does Chase automatically remove PMI?

Chase states that PMI removal for Chase-owned loans is typically based on an automatic termination date, while some situations allow a removal request.

Can Chase require an appraisal or BPO?

Yes. Many servicers require a valuation step when PMI removal depends on property value.

Should I call or write first?

Use Chase's current instructions in your account. If you call, still ask for the requirements and next steps in writing.

Check your own PMI numbers before you call the servicer.

The fastest way to make the next step concrete is to run the calculator and see whether your LTV, loan type, and PMI amount point toward a cancellation review.

Start the free check

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